What is TCOM?
TCOM stands for Transformational Collaborative Outcomes Management. It is an approach grounded in a philosophy of a single shared vision–helping people achieve their health and wellness goals as they navigate healthcare, child welfare, juvenile justice, behavioral health, education, and other complex systems.
Human serving systems and enterprises have a primary mandate of facilitating and supporting personal change (transformation). Human serving systems and enterprises are inherently complex as a result of the number of humans involved. This diversity of aims and perspectives can only be managed through meaningful integration. Integration among people is best managed through collaborative processes. All partners in human serving systems and enterprises have the responsibility for collecting, managing, and using accurate, relevant, and respectful information about the people served.
All assessments and interventions should be culturally responsive and respectful. People should have voice and choice with regard to participating in any assessments and interventions. All interventions should be personalized, respectful and have demonstrable value to the people they serve. Collaborative processes, inclusive of children and families, should be used for all decisions at all levels of the system. Consensus on action is the primary outcome of collaborative processes. Information about the people served and their personal change should always inform decision making at all levels of the system.