¡The human serving system has been systematically diminishing itself by managing the wrong business. It is not a service, it is a transformational offering.
¡It is possible to manage transformations but this is radically different than managing services.
¡It is hard to shift to transformation management, but it is possible if we can all commit to trying to work differently.
¡Fundamentally, this process is about restoring trust in the system and learning to communicate effectively.
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